Patient guide
Everything practical in one place: how a first visit works, what to bring, how to prepare for a test, payments, insurance and reports.
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Before you book
Online consultations
Choose “Online” when you book. You get a video link for your slot. Keep your reports ready to share on screen or WhatsApp. Some problems still need an examination in person, and we will tell you if so.
Fees and payment
Fees are shared when you book. [Payment methods: cash, UPI and cards to be confirmed by the clinic.]
Insurance
Sun Care does not work with health insurance, so consultations and tests at the clinic are paid directly. For admissions and procedures at Kamineni Hospitals, the hospital’s insurance desk can help.
Your first visit
Book a 15-minute slot
Online, by phone or on WhatsApp. Choose a clinic visit or an online consultation.
Arrive 10 minutes early
The front desk registers you and checks your details. The clinic is on the 2nd floor, above Ganesh Electricals.
Consultation
Dr. Tejaswini listens to your history, examines you and goes through your reports.
A clear plan
You leave knowing what is likely going on, which tests (if any) you need, and what to do next.
What to bring
- All previous reports: blood tests, scans, endoscopy reports
- A list of every medicine you take, or the strips themselves
- Any discharge summaries from past hospital stays
- Your ID
- A family member, if you would like help remembering the advice
- A short note of your symptoms and when they started
If you need a test
Printable guides with day-by-day steps. Your written instructions from the clinic always come first.
- Preparing for your upper GI endoscopyA good preparation makes the test safer and quicker, and lets the doctor see clearly. Follow this guide along with any instructions the clinic gives you; if anything is different, the clinic’s instructions come first.A week before · The day before · On the day · After the test
- Preparing for your colonoscopyThe doctor can only see the bowel clearly if it is completely clean, so a good preparation is the most important part of a colonoscopy. Follow this guide along with the clinic’s instructions; if anything is different, the clinic’s instructions come first.7 days before · 3 days before · The day before · On the day
After your visit
Reports and follow-up
Endoscopy reports are given the same day. Biopsy results usually take a few days; we call you or you can book a short follow-up to go through them.
Questions patients ask
Book a 15‑minute visit
At the clinic or online, Monday to Saturday. Pick a time and the front desk will confirm.